Support
Last updated:
Write to support@pawlife.pet. Tell us your iPhone model, the iOS version and what you expected to happen; a screenshot helps. We read every message.
Common questions
How do I cancel or change my subscription?
Subscriptions are billed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and choose PawLife. Cancelling takes effect at the end of the current billing period. Details are in the Terms of Service, section 4.
I paid, but the app does not show Pro. What do I do?
Make sure you are signed in with the same Apple ID you used to subscribe, then use Restore Purchases in the app's settings. If Pro still does not appear, email us with the date of purchase.
How do I export or delete my data?
In the app, open Settings, then Your Data. Export My Data saves everything as a file; Delete Account removes your account and the cloud data linked to it. The Privacy Policy, section 6, explains what each one covers.
How do I share a pet with my family?
Invite family members from the Family screen in the app. Everyone in the household sees the same feeding status and records and can log meals. Family sharing is part of PawLife Pro.
Which devices are supported?
iPhone and iPad with iOS 17 or later, and Apple Watch for quick meal logging. There is no Android version.
My pet ate something dangerous. Can you help?
Call your vet or an animal poison hotline now; email is too slow for an emergency. The dog and cat food safety tables list what to do first and the hotline numbers.
More answers
- Questions about the app on the homepage
- Dog food safety table and cat food safety table
- Privacy Policy and Terms of Service
- Guides on the blog